Connaught Hall Feedback Forum

Click the link above to download the notes from our last meeting

Objectives

• Provide an open forum in which students may provide verbal feedback to key staff and receive immediate responses to their concerns

• Increase staff understanding of student concerns

• Enable rapid service improvement at the local level

How it works

• The meeting is chaired by the Warden.
• Attended by Hall Manager, Assistant Manager (minutes), Chef Manager, and senior catering contractor representative.
• All residents are invited to attend, with the choice of staying for the whole meeting and contributing to discussion throughout, or to drop in, provide their feedback and then leave.
• Residents have the option of signing in with their email address if they want to receive minutes and email follow-up from the meeting. 
• All discussion is led by questions and comments from residents.
• Immediate responses are invited from the staff present.
• Some issues may not be possible to resolve or answer immediately. In this case, the Warden should ensure the matter is followed up with relevant staff / teams and that a response is provided to the student(s) by email as soon as possible.