a graffiti covered wall

Residential Life

Welcome to Eleanor Rosa House!

By Konrad 01 Sep 2020

Your journey so far has brought you to one of the best universities and most exciting, diverse cities in the world. You have some wonderful achievements behind you, and I am sure there are many more ahead. All of us on the team here at Eleanor Rosa House are so pleased to be welcoming you, and we are all looking forward to getting to know you. It is our sincere hope that Eleanor Rosa House will be a safe, warm and welcoming home for you, a friendly hub in East London, where you are able to give full expression to this next stage of your life.

COVID-19

Just by being here and showing up in the midst of a pandemic, you have already demonstrated remarkable courage, grit, and resilience. Life has probably been quite different for you over the past few months; and life here at Eleanor Rosa House is also going to be different this year from any we have seen before. Let us all be patient and kind with one another as we work through this together.

We will do all that we can to keep everyone here as safe as possible. And we are relying on you to do the same, remembering that we all have a responsibility to ourselves, our friends, and everyone else we share our environment: not only at Eleanor Rosa House, but at university more widely and in our local community of Stratford. So please keep yourself informed and up to date, and ensure that you follow our “COVID-19 standard precautions” at all times in Hall: bit.ly/covid-19uolhalls.

If you develop symptoms of coronavirus, it is essential that you STAY IN YOUR ROOM and follow our self-isolation instructions: bit.ly/selfisolation-allhalls. Please do not physically approach a member of our team to let them know you have symptoms; instead, notify us remotely as detailed in the instructions.

Help us get things right for you

You can help us by letting us know if things aren’t going the way you had hoped – whether that’s because of something we could be doing better here in Hall, or because you would like some extra support facing any other difficulties that arise through the year – whether in Hall, college, personal, family, or social life. Our promise to you is that we will always listen and support you if we can, or direct you to another appropriate professional if they could help more effectively.

Our Hall Manager (Belinda Linkin) and her team work tirelessly to ensure our facilities are kept in good order. If there’s a problem with your room or any of the shared facilities in Hall, or if you have any administrative requests like a letter to prove your address, contact the Hall Management team by email at info.erh@london.ac.uk.

We don’t deal with accommodation fees, deposits, or contract issues locally at Eleanor Rosa House. These are managed by central teams at the University of London. For contract issues, you’ll need to get in touch with the Accommodation & Hospitality team at info.halls@london.ac.uk. For payments and deposits, it’s the Accommodation Finance team at ahd.finance@london.ac.uk

My team of Resident Advisors and I are here to support you with any personal or wellbeing concerns, to promote a tolerant and positive community life in Hall, and to help with resolving any disputes or disagreements (including problems with noise). If you’d like to discuss anything like this, you can approach us any time you see us around the Hall (we all live here) or email me (konrad.sliwiak@london.ac.uk) to schedule time for a private chat.

If you need help

For many people, university is one of the best and happiest times of their life. But that does not mean it is always easy. It’s OK to not be OK. Make a promise to yourself that if you are finding things difficult, you will ask for help. If you’re able, help your friends through any hard times, too.

There is always someone available to help at Eleanor Rosa House. If you need urgent assistance, telephone or go to the reception desk and ask them to contact the person on duty.

Save the number for reception in your contacts now: 07754 759 386.

If there is a serious emergency, remember the UK emergency services number is 999.

Social & community activities

Planning our welcome activities and social events has been slightly delayed this year, as we ensure that our plans for in-person events are COVID-safe and get to grips with new technology for virtual events. We will publish details of all our events as soon as they are confirmed. Join our Facebook group for updates (bit.ly/fberh2020) and keep a watch at bit.ly/erh2020.

From early October, we will be looking for people like you to contribute to the life of the Hall and organise social events for the rest of the year by taking on responsibilities in the Hall Association Committee. I hope you will consider making whatever contributions you can to build and strengthen our diverse, friendly community and shape this year in Hall to be the way you want it.

Please come and talk to the Hall Management staff, Resident Advisors and me at our in-person events, and be sure to join us for the virtual events that we’ll be advertising soon. We really want to get to know you. And tell us if there’s anything we can do to improve your experience now or any time through the year.

All the best,

Konrad Sliwiak

Warden, Eleanor Rosa House