It’s always best to contact us by email, phone, or speaking in person. Please don’t use social media or instant messaging apps to contact us about anything that’s important to you, as we might miss your message.
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Find the issue you would like help with in the list below, and click the disclosure triangle on the right to see who to contact and how to contact them.
Emergencies
Emergencies
Staff are available 24 hours a day for emergency help. Ask reception to contact the duty Resident Advisor (RA) or manager. If you need the emergency services, call 999 first, then inform reception so they can send emergency personnel to your location and alert Hall staff to support you.
Contact the Warden or a Resident Advisor (RA) if you are worried about your studies, health, or wellbeing – including stress, illness, loneliness, disputes, harassment and equality issues. No problem is too big or too small to discuss with the Warden or RAs. If you don’t want a formal meeting, just come and speak with us at mealtimes.
Noise is a common cause of dissatisfaction with Hall life. If you are being disturbed, please try to address the problem yourself first, by speaking politely and calmly to the person(s) making noise. If this is unsuccessful, then ask contact reception to call the duty Resident Advisor. For us to take action on noise, it is essential that a member of the team has been able to attend the scene and be a witness to the noise.
The Warden and Resident Advisors plan and oversee the social, cultural, and community programme in the hall. Speak with them about any comments or suggestions about social and recreational facilities, or ideas for events that you would like us to organise.
Report routine maintenance requests in the book at reception. If it’s an emergency (e.g. flood or electrical fault), ask security to contact the on-duty staff member immediately. Contact the Hall Management team about any persistently unresolved maintenance problems.
If you find any lost property, hand it in at reception. If you have lost something, ask the Hall Management team during normal working hours if it has been handed in. If you lose your room key, you can get a replacement from reception for a fee.
Write any routine requests for general housekeeping matters in the housekeeping book at reception. Contact the Hall Management team about any housekeeping or cleaning concerns - including waste disposal and recycling.
Inform reception immediately if you identify a pest issue. The Hall Management team will call our pest control team to attend next working day wherever possible.
If there is a problem with your Hall internet connection (wired or wireless), contact the central University of London Network Services team. Please note that your eduroam login is managed by your college, not the University of London.
Ask to speak with the chef immediately if you think there is a problem with the food, or if you need to know about allergens. To make any other comments or suggestions, email us.
References for landlords & proof of address for banks
References for landlords & proof of address for the bank
The Hall Management team can provide reference letters as proof of address (e.g. for your bank) or tenancy history (e.g. for future landlords letting agencies).
