How can we help?

Emergencies

Staff are available 24 hours a day for emergency help. If you need the emergency services, call 999 first.

Please don’t use social media or instant messaging apps to contact us about anything that’s important to you, as we might miss your message.

• Call reception at International Hall between 8:00 and 18:00 Monday to Friday : +44 (0) 20 7822 3000 and let them know you're calling from Handel Mansions
• Contact duty RA between 18:00 and 8:00 Monday to Friday and all day at weekends and bank holidays: +447732985868

Welfare, health & wellbeing

Contact the Warden or a Resident Advisor (RA) if you are worried about your studies, health, or wellbeing – including stress, illness, loneliness, disputes, harassment and equality issues. No problem is too big or too small to discuss with the Warden or RAs.

• Call reception at International Hall between 8:00 and 18:00 Monday to Friday: +44 (0) 20 7822 3000 and let them know you're calling from Handel Mansions
• Contact duty RA between 18:00 and 8:00 Monday to Friday and all day at weekends and bank holidays: +447732985868
• Send an email to the warden (Konrad Sliwiak): warden.hm@london.ac.uk

More health & wellbeing information:

• Residential Life in halls
• Support and wellbeing at the University of London
• Health & wellbeing articles on CampusLife

GP Registration

Please make sure you register with the local GP practice. Bloomsbury Surgery is right across the street

• More information about registering with a GP

Noise complaints

Noise is a common cause of dissatisfaction with Hall life. If you are being disturbed, please try to address the problem yourself first, by speaking politely and calmly to the person(s) making noise. If this is unsuccessful, then contact reception or the duty Resident Advisor.

• Call reception at International Hall between 8:00 and 18:00 Monday to Friday: +44 (0) 20 7822 3000 and let them know you're calling from Handel Mansions
• Contact duty RA between 18:00 and 8:00 Monday to Friday and all day at weekends and bank holidays: +447732985868

Social & Recreational

The Warden and Resident Advisors plan and oversee the social, cultural, and community programmes in the hall. Speak with them about any comments or suggestions about social and recreational facilities, or ideas for events that you would like us to organise.

• Contact duty RA between 18:00 and 8:00 Monday to Friday and all day at weekends and bank holidays: +447732985868
• Send an email to the warden (Konrad Sliwiak): warden.hm@london.ac.uk

Maintenance

Report routine maintenance requests directly to the hall management team via email. If it’s an emergency (e.g. flood or electrical fault), speak either with the reception at International Hall or duty RA immediately. Contact the Hall Management team about any persistently unresolved maintenance problems.

• Contact the Hall Management team: info.ih@london.ac.uk

• Call reception at International Hall between 8:00 and 18:00 Monday to Friday: +44 (0) 20 7822 3000 and let them know you're calling from Handel Mansions
• Contact duty RA between 18:00 and 8:00 Monday to Friday and all day at weekends and bank holidays: +447732985868

Lost property & lost room keys

If you find any lost property, hand it in at reception. If you have lost something, ask the Hall Management team during normal working hours if it has been handed in. If you lose your room key, you can get a replacement from reception for a fee.

• Contact the Hall Management team: info.ih@london.ac.uk

Housekeeping & cleaning

Contact the Hall Management team about any housekeeping or cleaning concerns - including waste disposal and recycling.

• Contact the Hall Management team: info.ih@london.ac.uk

References for landlords & proof of address for the bank

The Hall Management team can provide reference letters as proof of address (e.g. for your bank) or tenancy history (e.g. for future landlords letting agencies).

• Contact the Hall Management team: info.ih@london.ac.uk

Internet

If there is a problem with your Hall internet connection (wired or wireless), contact the central University of London Network Services team. Please note that your eduroam login is managed by your college, not the University of London.

• Contact Network Services: swan.support@london.ac.uk | +44 (0) 20 7862 8092
• More information & FAQs

Room swaps & contract dates

All room swaps and contract issues are dealt with by the central Allocations team.

• Contact the Allocations team: info.halls@london.ac.uk | +44 (0) 20 7862 8881
• More information & FAQs

Accommodation fees & invoices

Payment deadlines are shown on your invoice. Pay online via the Accommodation Portal. Any queries are dealt with by the central Finance team.

• Contact the Finance team: ahd.finance@london.ac.uk | +44 (0) 20 7862 5772
• More information & FAQs

If your question isn’t answered above

Your Hall Handbook is the definitive guide to everything in halls. You can find the Hall Handbook on our Useful documents page.

Or, of course, you are always welcome to ask any member of the team when you see us around the Hall.