Updates from your hall feedback

Residents at International Hall highlighted a number of areas where improvements were needed, including cleanliness, catering, heating and clearer information about accommodation standards. Your feedback has helped us understand where changes could have the greatest impact on everyday life in hall.

Here’s a summary of what you told us and the action being taken in response.

You said: Better bathroom and shower standards

Our action: Afternoon inspection rounds

Afternoon inspection rounds have been introduced, with monitoring in place to help identify which areas need the most attention.

You said: Greater quantity and variety of food

Our action: Formal feedback to the kitchen team and a request for a development plan

Your feedback has been passed formally to the kitchen team, with a request for improvements to quantity and variety, including packed meal options.

You said: More information about accommodation standards

Our action: An explanation of UUK accreditation

Residents will be sent an explanation of what UUK Code of Practice accreditation means and what standards they are entitled to expect.

Updates from your hall feedback Your comments have helped us highlight key priorities and push forward changes in the areas that matter most to residents.

We know not every issue can be resolved immediately, but we are continuing to act on the feedback received.